Privacy Policy
Last Updated: 11th September 2024
Welcome to Divine Materials Upholstery. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, www.divinematerials.co.uk (the “Site”). By using our Site, you agree to the collection and use of information in accordance with this policy.
1. Who We Are
Divine Materials Upholstery is based at Enterprise Centre, Unit 19 Maes-Y-Clawdd, Maesbury Rd, Maesbury Road Industrial Estate, Oswestry SY10 8NN. We specialise in upholstery services and workshops.
2. Information We Collect
We collect various types of information to provide and improve our services:
- Personal Information: This includes your name, email address, phone number, and any other information you provide through our contact form or email sign-up form.
- Payment Information: If you make a purchase through our Site, we collect payment information through Stripe, a secure payment processor. We do not store your payment details on our servers.
- Analytics Data: We use Google Analytics to collect information about how you use our Site, including your IP address, browser type, pages visited, and other browsing data. This helps us improve our Site and services.
- Cookies and Tracking Technologies: Our Site uses cookies to enhance your experience, track your activity on our Site, and for analytics purposes. You can manage your cookie preferences through your browser settings.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To Process Enquiries: Information provided through the contact form is used to respond to your enquiries and provide customer support.
- To Send Marketing Communications: If you sign up for our newsletter, we use your email address to send you updates, promotions, and other marketing communications via Mailchimp. You can opt out of these communications at any time by clicking the unsubscribe link in the emails.
- To Improve Our Services: We use analytics data to understand how our Site is used and to improve the content and functionality of our Site.
- To Process Payments: Payment information is used solely for processing transactions through Stripe.
4. Sharing Your Information
We do not sell your personal information to third parties. However, we may share your information with third-party service providers that assist us in operating our Site and conducting our business, such as:
- Mailchimp: For managing email newsletters and marketing communications.
- Google Analytics: For tracking and analyzing website usage.
- Stripe: For processing payments securely.
These third-party services are required to keep your information confidential and secure.
5. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
6. Your Rights
You have the right to:
- Access Your Data: Request a copy of the personal information we hold about you.
- Correct Your Data: Request that we correct any inaccurate or incomplete information.
- Delete Your Data: Request that we delete your personal information. To do so, please contact us at [your email address].
7. Security of Your Information
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, loss, or misuse.
8. Children’s Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child, we will take steps to delete it as soon as possible.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Divine Materials Upholstery
Enterprise Centre, Unit 19 Maes-Y-Clawdd, Maesbury Rd, Maesbury Road Industrial Estate, Oswestry SY10 8NN
Email: hello@divinematerialsupholstery.co.uk